T & C’s
CLYDE COTTAGE’S Terms and Conditions
Please read the following Booking Terms and Conditions for your accommodation letting. Full payment or payment of a deposit constitutes acceptance of these Terms and Conditions.
1. CHECK IN/OUT
Check-in is from 2pm on the arrival date and check-out time is no later that 11am on the departure date.
Late departure is subject to prior arragement and availability and extra charges will apply.
Please check in by ringing Lee on 044 718 3625 or if previously arranged to have the cottage unlocked and key left inside for you.
2. BOOKING – CREDIT CARD SECURITY BOND
A current credit card is required to secure all bookings in place of a security bond regardless of how you pay for your accommodation.
Any damage, loss or expense incurred by the owners as a result of your breach of these Terms and Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests beyond those declared.
3. PAYMENT TERMS
For one night stays the full amount must be paid within 48 hours after the Booking is taken.
For 2 nights or longer a 50% deposit must be paid within 48 hours after the booking is taken. Bookings are not confirmed unless and until full payment for one night or deposit for longer stays is received.
Payments may be made by direct deposit into our bank account or by bank cheque (made payable to Clyde Cottage), visa or master card (3.5% credit card fee applies)
The balance of payment due must be paid in full on your arrival.
Payments of the amount due must be received in Australian $ net of any bank or other transactions charges.
All cancellations incur a $25 booking and cancellation fee.
For bookings cancelled more than 30 days prior to arrival a full refund applies (less the booking and cancellation fee)
For bookings cancelled between 29 and 15 days of arrival, a 50% deposit of the tariff is forfeited.
For bookings cancelled within 14 days of arrival and for no shows then the full tariff will be incurred.
If the property becomes unavailable for your occupancy due to unforeseen circumstanes (e.g fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any monies paid will be refunded in full.
7. LINEN AND TOWELS
We supply linen, pillows, blankets and towels which must be left where supplied in the bedroom or bathroom on departure.
Pets are not allowed at the Property.
9. DURING YOUR STAY
You must comply with all applicable instructions from Management of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbors.
Keys – guests must not break in or attempt to break into premises when locked out. Please ring Lee on 044 718 3625 to arrange entry. Should the keys not be returned or left in the cottage then guests will be liable for any charge incurred in the replacement of keys.
You are responsible for damage, breakages, theft, loss of the Property and any part of it during your stay. You must notify us of this immediately. Should you discover a fault or breakage when you arrive, please advise us straight away or we will assume that you were responsible and charge accordingly. Management may recover from you repair or replacement costs from your credit card left as the security deposit if we need to make a claim which may include but not limited to: excess cleaning fees, damage or breakages, excess garbage removal, late check-out. There will also be a merchant fee of 3.5% on top of the charge. This payment will be taken and you will be notified via email.
Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without a refund.
Disturbance to our neighbors, including excessive noise is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, all food must be removed from the fridge, all rubbish put in the bin provided and crockery and cutler washed and packed away. The Property must be left in a clean and tidy condition.
Cleaning is included in the tariff however if extra cleaning is required for the cleaning of stains on the carpet, furnishing, removal of excessive rubbish etc. you will be charged the additional costs over and above the normal cleaning fee which will be deducted from your credit card plus the merchant fee of 3.5%.
All furniture and furnishings must be left in the position they were in when you arrived.
The Property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
You are responsible for the safekeeping and replacement of accommodation keys.
Smoking is not permitted indoors.
10. PROBLEMS AND COMPLAINTS
In the case of any problems or complaint you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not respobnsible for any injuries, illness or accidents that my occur whilst staying at our Property.
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